Service Tenet
Users Are God
Service Idea
Every Little Thing You Do Is A Big One For Us.
Service Promise
After Receiving The User's Notification, It Is Guaranteed That 12 Hours In The
Province And 48 Hours Outside The Province Can Be Rushed To The Scene To Solve The Problem.
Service Policy
Think About What Users Think And What Users Are Anxious About
Service Criteria
Enthusiasm, Courtesy, Perfection, Thoughtfulness And Timeliness
Service Target
Customer Satisfaction 100%
Three-Package Service Standard
Three-Package Term And Free Service Content
Serial NumberName Of Parts And ComponentsWarranty PeriodMaintenance Fault Description
1Electric Machinery3 YearsReplacement Of New Motors Within 1 Year, 2-3 Replacement Maintenance (Motor Coil Phase Absence, Short Circuit, Burnout Non-Human Factors)
2Tooth/Side Gui Motor2 YearsReplacement Of New Machine In One Piece And Post-Maintenance Treatment (Non-Artificial Factors Of Motor Coil Phase Gap, Short Circuit And Burnout)
3Hall Element Of Motor6 MonthsFunctional Failure
4Motor Bearing12 MonthsQuality Issues (Non-Human Factors)
5Controller1 YearsFunctional Failures (Non-Human Factors)
6Charger1 YearsFunctional Failures (Non-Human Factors)
7Lead Acid Battery1 YearsBattery Capacity Less Than 60% (Non-Human Factors), Free Replacement Of New Batteries Within 6 Months, Free Replacement Of Maintenance Batteries During 7-12 Months (Based On The Date Of Battery Factory)
8Lithium Battery2 YearsBattery Capacity Less Than 60% (Non-Human Factors), Free Replacement Of New Batteries Within 12 Months, Free Replacement Of Maintenance Batteries During 13-24 Months (Based On The Date Of Battery Factory)
9Directional Handlebar, Frame, Front Fork, Direction Column, Rear Flat Fork2 YearsFracture And De-Welding (Non-Human Factors)
10Speed Control Handle, Brake, Instrument, Converter, Flash, Horn, Anti-Theft Device, Voice Device, LED Lamp9 MonthsFunctional Failures (Non-Human Factors)
11Central Axle, Crank Sprocket, Front And Rear Shock Absorption, Rear Rack, Saddle Tube, Main Support, Side Support, Flywheel, Saddle, Cushion6 MonthsHardware Breakage And De-Welding (Non-Human Factors); Saddle, Cushion Breakage, Bottom Breakage (Non-Human Factors)
12Front Rim1 YearsRust, Paint Removal, Deformation And Bearing Wear (Non-Human Factors)
13Ordinary Tyre6 MonthsFaults, Cracks And Bubbles (Non-Human Factors)
14Vacuum Tyre1 YearsFaults, Cracks And Bubbles (Non-Human Factors)
15Inner Tube15 DaysTrachoma And Air Leakage (No Replacement Due To Self-Repair Or Improper Riding)
16Baking Varnish6 MonthsBubbles And Cracks
17Rearview Mirror, Safety Pipe, Light Bulb, Cable, Switch, Brake Shoe Block
Fragile Parts Not Covered By Warranty
18Other Unlisted Parts And Components
Replacement With Quality Problems Within 3 Months (Non-Human Factors) And Replacement At Cost After 3 Months

Special Tips: 1. The Above Time Is Based On The Date Of Purchase. (Except For Storage Batteries)
2. This Table Is For Reference Only. Refer To The Corresponding Product Specifications For The Three-Package Specifications Of Specific Models.
Non-Triple Warranty
Serial NumberContent

1Faults Caused By User Failure To Use, Maintain And Adjust According To The "Instructions For Use"

2User Self-Repairing And Refitting Cause Damage, And Self-Decomposition, So That The Original State Of The Fault Is Destroyed, And It Is Unable To Carry Out Technical Identification And Analysis Of The Fault.

3Faults Caused By Improper Use Or Custody Of Users Or Accidents.

4Vehicles Without Warranty Cards, Valid Sales Notes Or Ticket Cards

5Fragile Parts And Consumables Are Not Allowed To Be Packaged In Three Packages (E.G. Flywheel, Bearing, Saddle, Support, Locks, Lamps, Fuses, Brake Skins, Brake Lines, Spokes, Bulbs, Rearview Mirrors, Carbon Brushes, Reflecting Mirrors, Plastic Parts And PP Parts Belonging To The Non-Three-Pack Period Are Not Allowed To Be Packed In Three Packages).

6Disassemble The Parts By Oneself Outside The Scope Of The Instructions.

7Self-Repairing Projects Without The Consent Of The Special Maintenance Unit.

8The Quality Guarantee Period Of The Parts That Have Been Repaired And Replaced During The Warranty Period Is Still Calculated According To The Original Three-Package Period.


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